Refund policy

Awrah LLC

Alḥamdulillāh for your support. Awrah LLC is a small, independent brand built with intention and care. Every order truly matters to us, and we appreciate your trust and understanding as we grow.

 

 

🤝 Final Sale Unless Defective

Due to the nature of our products and hygiene considerations, all items are final sale and non-refundable, unless the item is defective or incorrect.

This means:

  • We do not offer refunds for change of mind, sizing preference, or fit issues

  • We do not offer exchanges — if a different size or item is needed, a new order must be placed

This policy allows us to keep our operations sustainable and our pricing fair as a small business.

 

 

📷 Defective or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery.

To submit a claim, please provide:

  • Your order number

  • A brief description of the issue

  • Clear photo or video evidence showing the defect or error

 

All claims are subject to inspection and verification.

If approved, we will:

  • Cover the return shipping, and

  • Offer a replacement or a refund to the original payment method

 

 

📦 How to Submit a Claim

Please reach out to us at:

📧 support@awrahapparel.com

📱 WhatsApp: +1 (646) 263-6215

Items returned without prior approval may not be accepted.

 

 

✈️ Return Shipping

For approved defective or incorrect items, return instructions will be provided. Please use a trackable shipping method.


Shipping fees are non-refundable.

 

 

🧼 Why This Policy Exists

As a small, independent brand, we are unable to absorb the costs associated with non-defective returns. This policy helps us focus our resources on quality, service, and continued improvement.

That said, we always aim to be fair, respectful, and understanding in how we handle genuine issues.

 

 

💭 Need Help or Unsure Before Ordering?

If you are unsure about sizing, fit, or product details, we strongly encourage you to reach out before placing your order.

If you’re genuinely unsure or facing difficulty, please contact us — in shā’ Allāh, we will support you where we reasonably can.